Refund Policy

1. General Conditions

We strive to ensure our customers are satisfied with our products and services. This policy outlines the conditions under which refunds may be granted. Please read this policy carefully before making a purchase.

Refunds are processed on a case-by-case basis and are subject to the terms outlined below.

2. Eligibility for a Refund

You may be eligible for a refund under the following circumstances:

• The product or service was not delivered as described.
• There was a technical issue preventing you from using the product or service, and we were unable to resolve it within a reasonable timeframe.
• You accidentally made a duplicate purchase.
• You requested a refund within the specified timeframe (see section 3).

We reserve the right to refuse a refund if we find evidence of fraud, abuse, or other manipulative behavior.

3. Timeframe for Refund Requests

For most products and services, refund requests must be submitted within 14 days of the original purchase date.

For subscription-based services, refunds for the current billing period may be considered if requested within 7 days of the renewal date, provided the service has not been significantly used during that period.

Please note that specific products or services may have different refund timeframes, which will be clearly stated at the point of purchase.

4. How to Request a Refund

To request a refund, please contact our support team through one of the following methods:

• Email: support@protectornet.com
• Contact Form: Contact Us

Please include the following information in your refund request:

• Your full name and email address associated with the purchase.
• Order number or transaction ID.
• Date of purchase.
• Reason for the refund request.
• Any relevant supporting documentation (e.g., screenshots of errors).

5. Processing Refunds

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 5-7 business days.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, depending on your card issuer's policies.

6. Non-Refundable Items/Services

The following items or services are generally non-refundable:

• Services that have already been fully rendered.
• Digital products that have been downloaded or accessed, unless proven defective.
• Gift cards or promotional credits.
• Items purchased during special sales or promotions explicitly marked as non-refundable.

Any exceptions to this will be clearly indicated at the time of purchase.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our products or services after any such changes constitutes your acceptance of the new refund policy.